Winter Job Descriptions

NIGHT SUPERVISOR

You will be responsible to ensure the highest level of security is in place, protecting the keys, company assets and all guests and staff in the hotel. You will work 12 out of 14 nights.

Key responsibilities

Ensuring all walk rounds, safety checks are completed to company standards

Ensuring fire escapes and paths are kept clear of snow

Ensure highest levels of guest satisfaction and customer service

Ensuring all public areas are clean, set up correctly and safe (such as setting up the restaurant for breakfast service)

You will ideally have worked nights before or worked in a security position previously, have the ability to work by yourself, responsible, excellent communication skills and attention to detail. The position is ideal for keen skier or boarder as you will get the most time on the mountain.

HEAD OF BAR

You will be responsible for running an efficient team within budgetary controls ensuring all guests expectations are met during their stay by providing a welcoming and friendly atmosphere.

Key responsibilities

To ensure the bar team are trained to provide courteous, efficient service to all guests and assist in the smooth running of the bar

Act as Duty Manager for the hotel when required

Prepare staff rotas in line with business requirements

Manage bar and terrace sales and maximize profit

Ensure all cashing up procedures are completed accurately after each shift and that all policies and procedures are adhered to

Take control of weekly stock take and ordering

You will have experience of working in a management or supervisory position within a Bar or Pub including stock control. You will have excellent attention to detail and accuracy, passionate about the hospitality/ski industry, excellent communication and customer service skills, previous man-management experience and proven ability to motivate others. Knowledge of French or Italian would be desirable not essential.

RESTAURANT SUPERVISOR

You will be responsible for running an efficient, hygienic and safe restaurant ensuring all guests expectations are met during their stay by providing a welcoming and friendly atmosphere.

Key Responsibilities

To ensure the restaurant team are trained to provide courteous, efficient service to all guests and assist in the smooth running of the restaurant

Work closely with Head Chef to ensure good working relationships between kitchen and front of house

Act as Duty Manager for the hotel when required

Ensure your team is motivated and enthusiastic

Take control of weekly stock take and ordering

You will have experience of working in a large restaurant or hotel, have a good eye for detail, excellent communication and customer service skills, experience of complaint handling, positive and self motivated, hands-on, pro-active attitude, previous man-management experience and the ability to motivate others.

HEAD OF HOUSEKEEPING

To run an efficient and effective team of housekeeping staff maintaining the levels of hygiene and health and safety standards our company expects.

 Key Responsibilities

To ensure the hotel bedrooms, corridors and public areas are maintained to a high standard of cleanliness, in line with company standards

Maintain and improve service standards to improve customer feedback and encourage repeat business

To supervise and provide staff training and development ensuring high levels of customer service

Act as Duty Manager for the hotel when required

Ensuring your team is motivated and enthusiastic

Control of costs through correct storage and distribution of supplies

Take control of weekly stock take and ordering for cleaning products and linen

You will have Cleaning/housekeeping experience essential preferably within a hotel or accommodation unit, experience of stock control, ability to continually raise standards, excellent attention to detail, hands-on management experience, proven ability to motivate others and be positive and self motivated.

HEAD OF BAR AND RESTAURANT

To ensure guests expectations are met by maintaining high levels of hygiene and health and safety throughout the bedrooms, corridors, public areas and restaurant. Looking after a team of staff who strive to provide top quality customer service.

Key responsibilities

To ensure the hotel bedrooms, corridors and public areas are maintained to a high standard of cleanliness, in line with company standards

To supervise and provide staff training and development ensuring high levels of customer service

Act as Duty Manager for the hotel when required

Prepare staff rotas in line with business requirements

Ensuring your team is motivated and enthusiastic

To ensure the restaurant team are trained to provide courteous, efficient service to all guests and assist in the smooth running of the restaurant.

Control of costs through correct storage and distribution of supplies

Hospitality experience essential and Experience of stock control. You will have the ability to continually raise standards, excellent attention to detail, excellent communication and customer service skills, hands-on management experience, proven ability to motivate others, experience of working in a large restaurant or hotel and experience of complaint handling.

BAR SUPERVISOR

To run an efficient bar within budgetary controls ensuring all guests expectations are met during their stay by providing a welcoming and friendly atmosphere.

Key responsibilities

To provide courteous, efficient service to all guests and a smooth running, clean bar

Managing bar and terrace sales and maximising profit

Ensure all cashing up procedures are completed accurately after each shift and that all policies and procedures are adhered to

Take control of weekly stock take and ordering

Act as Duty Manager for the hotel when required

You Will have Bar experience including stock control, ability to maximise all business opportunities with a pro-active approach, Outgoing, bubbly, happy personality, Good eye for detail and accuracy, Excellent communication and customer service skills. Working knowledge of either French an advantage.

HEAD CHEF

To run an efficient, commercially aware kitchen providing good quality, healthy meals for our guests. Maintaining high levels of hygiene, cleanliness and health and safety.

Key Responsibilities

Ensure the highest standards of health and hygiene in the kitchen, abiding to local and European regulations

Manage and train the kitchen team

Act as Duty Manager for the hotel when required

Prepare staff rotas in line with business requirements

Ensuring your team is motivated and enthusiastic

Production of company set menus to provide healthy fresh foods to our guests

Provide good quality, healthy and varied staff meals within the budget provided

Experience of international cuisine, special dietary requirements, stock control and ordering, Level 1 Health & Safety & Level 2 Health & Hygiene an advantage, Able to maximise all business opportunities with a pro-active approach, Good eye for detail and previous man-management experience.

SOUS CHEF

To be a part of an efficient, commercially aware kitchen providing good quality, healthy meals for our guests. Maintaining high levels of hygiene, cleanliness and health and safety. Deputising for the Head Chef in their absence.

Key responsibilities

Ensure the highest standards of health and hygiene in the kitchen, abiding to local and European regulations

Ensure punctuality and reliability within the department

Production of company set menus to provide healthy fresh foods to our guests

Provide good quality, healthy and varied staff meals within the budget provided

Experience of cooking to a similar level in a hotel or restaurant kitchen and covering alone in absence of a Head Chef, Level 2 health & hygiene and level 1 health and safety, flexible, competent and enthusiastic.

COMMIS CHEF

To be a part of an efficient, commercially aware kitchen providing good quality, healthy meals for our guests. Maintaining high levels of hygiene, cleanliness and health and safety.

Key responsibilities

Assisting with the production of company set menus to provide healthy fresh foods to our guests

Provide good quality, healthy and varied staff meals within the budget provided

Assist with deliveries of food and store away ensuring stock rotation

Experience of cooking to a similar level or completion of a relevant catering qualification, Level 2 health & hygiene and level 1 health and safety an advantage, passionate about food, flexible, friendly and approachable.

KITCHEN STAFF

To be a part of an efficient, commercially aware kitchen ensuring the food and equipment in the kitchen is always clean and in the right place. Maintaining high levels of hygiene, cleanliness and health and safety.

Key Responsibilities

Washing crockery, cutlery, pots and pans etc.

Cleaning kitchen equipment and services

Assist with deliveries of food and storage ensuring stock rotation

Assisting with food preparation

You will have good communication skills, be flexible, friendly and approachable, positive and be a good team player.

CLUBHOTEL STAFF

To provide the highest standard of cleanliness and service within the restaurant, guest rooms and public areas, seizing opportunities where possible to exceed expectations.

Key Responsibilities

Prepare the restaurant for service ensuring tables are laid and accompaniments ready

Serve food and beverages for breakfast, lunch and dinner services promptly and as required

Clear tables, clean down and polish cutlery and glasses

Servicing of hotel bedrooms, ensuring they are cleaned to the correct standard, using all cleaning materials economically and according to training provided

Previous housekeeping or waitress/waiter experience is desirable but not essential. Smart appearance, excellent communication skills, ability to work on own initiative, flexible, friendly and approachable and a team player.

FRENCH AND ITALAIN SPEAKING BAR STAFF

To be part of an efficient bar team operating within budgetary controls ensuring all guests expectations are met during their stay by providing a welcoming and friendly atmosphere.

Key responsibilities

To provide courteous, efficient service to all guests and a smooth running, clean bar

To serve food and drinks in the bar and terrace areas of the hotel

Ensure cash is handled correctly and in line with company procedures

Assist with promotions and theme nights ensuring we maximize profit and revenue

You will have experience of serving in a bar or pub, smart appearance, customer service experience, cash handling experience, Outgoing, bubbly, happy personality.

HANDYMAN / MAINTENANCE PERSON

Your main responsibilities are to deal with the day to day maintenance of the hotel.

Key Responsibilities

Carrying out general repairs and maintenance checks to fixtures and fittings within the hotel

To deal with requests made by guests and Management including heating, hot and cold water, lighting, power, wastes, toilets and basins etc.

Assisting in other areas of the hotel to cover for staff days off or sickness (e.g. bar or kitchen staff)

You must have experience of general maintenance and DIY, ability to work alone and use initiative, positive and self motivated and be a team player.

HEAD OF CUSTOMER SERVICE

To run a team who are the first point of contact for our guests ensuring they receive an excellent standard of customer service during their stay. To ensure all guest needs are met and any issues or complaints dealt with seriously and professionally. Fluent French /  Italian an advantage

Key Responsibilities

To be a point of contact for guests and suppliers in the event of a query and to reach an outcome that all parties are happy with

To manage the consistent delivery of excellent customer service

To ensure the smooth running of transfers to and from the resort, meeting and greeting the guests

Organising, recommending and attending an evening entertainments program and ensuring any special requirements are dealt with

Dealing with customer complaints

Full accountability for maximising sales opportunities. Motivating and targeting the team to deliver sales and taking a positive approach towards upselling wherever possible.

Ensuring your team is motivated and enthusiastic

You will be outgoing, driven, motivated, passionate and enthusiastic, have the ability to maximise all business opportunities with a pro-active approach, good eye for detail and accuracy, excellent communication and customer service skills, ability to present in-front of groups of people, previous man-management experience, experience within the hospitality industry and advantage, calm in a crisis and able to handle stressful situations and have a hand-on approach.

CUSTOMER SERVICE STAFF

You will be the first point of contact for our guests, providing an excellent standard of customer service during their stay. To ensure all guest needs are met and any issues or complaints dealt with seriously and professionally.

Key responsibilities

To be a point of contact for guests and suppliers in the event of a query and to reach an outcome that all parties are happy with

To ensure the smooth running of transfers to and from the resort, meeting and greeting the guests

Escorting guests to the airport on departure and assisting with check-in procedures

Organising, recommending and attending an evening entertainments program and ensuring any special requirements are dealt with

Dealing with customer complaints

You will need to be outgoing, driven, motivated, passionate and enthusiastic. Have good eye for detail, excellent communication and customer service skills, the ability to present in-front of groups of people, be calm in a crisis and able to handle stressful situations. French, German or Italian to a conversational level is an advantage.

FRENCH, GERMAN OR ITALIAN SPEAKERS REQUIRED FOR ADMINISTRATION POSITIONS

You will need to be fluent at French, German or Italian to support the administration of the company overseas and to get involved with all aspects of the ski operation.

Key Responsibilities

Checking invoices and liaising with suppliers for accommodation, lift passes, ski school, ski rentals and hotel supplies when required

To process après ski in resort sales and record information on appropriate spreadsheet

Liaise with the Customer Service Staff regarding their paperwork, process and generate arrivals lists, equipment hire lists and service vouchers using the intranet

Management and co-ordination of weekly transfers

To take responsibility for the smooth running of the Peak Season program by being involved with the pre-planning stage. To work closely with Overseas Recruitment and to prepare information packs for the Customer Service staff.

You will need to be fluent French, German or Italian both written and spoken, have experience within an administration type role, excellent Excel, Word and Outlook skills, Meticulous eye for detail, Ability to work as part of a team, Pro-active, well organised, flexible and self motivated, excellent communication skills and full, clean driving license preferable.

DRIVER POSITIONS

Responsible for the careful and safe operation of the company vehicles. Driving guests and staff from the airport, moving stock between hotels and assisting with operational demands in a timely fashion.

Key Responsibilities

Drive between 5 resorts, 5 hotels and 2 chalets

Transfer guests, staff, stock and skis between the airports and hotels

Occasionally acting as an assistant to the Customer Services Team with involvement in ski arrangements and evening entertainment programme

You will ideally have a PSV license and experience of driving in alpine conditions , Full clean driving license, over the age of 21 for company insurance purposes, experience within a customer facing role,  ability to work alone and as part of a team , Organised, motivated and conscientious and a totally flexible approach.

CHALET STAFF

To provide our guests with excellent service in a clean, welcoming and safe environment. To ensure good quality wholesome meals are provided in a professional, warm and inviting way.

Key Responsibilities

To create a home from home environment

To maintain high standards of hygiene, cleanliness and health & safety

Responsibility for facilities e.g. jacuzzi, sauna etc.

Service all bedrooms and public areas to the company standard

Production of company set menus to provide healthy fresh foods to our guests for breakfast, afternoon tea and dinner

You will have cooking experience of dinner parties or similar to a confident level, experience of having to cater for special dietary requirements, Outgoing, driven, motivated, passionate and enthusiastic, ability to present in-front of groups of people, calm in a crisis and able to handle stressful situations. Conversational/Fluent French an advantage.

DEPUTY MANAGER

You will be assisting the Hotel Manager with the day to day management of one of our larger hotels. You will be commercially aware of the budgets and directing all hotel service, including front of house, food and beverages and housekeeping. This is a great opportunity for someone who has worked in an Assistant Manager or Head of Department position overseas and is looking for a route into Hotel Management.

Key Responsibilities

Managing and controlling all aspects of the hotel to ensure the smooth running in the absence of the hotel manager.

Ensuring your team is motivated and enthusiastic

Managing bar and terrace sales and maximizing profit

Manage guest satisfaction to the highest degree

You must have previous experience in the hotel/hospitality industry ideally in an overseas environment, staff management skills, an excellent communicator, working knowledge of a relevant language (preferable), self motivated, positive pro-active approach and computer literate.

PEAK SEASON POSITION IN AUSTRIA, ITALY, FRANCE AND USA

This position is during the February Half Term (10th February 2012) and Easter (30th March to 15th April 2012). If you are only available for one week or all four it is worth applying. You will be looking after one of our school groups. You will travel out with the group often by coach, assist with check in, organise ski fit, liaise between the party leader and the hotel regarding meal times, accompany them to ski school, ensuring they turn up on time and are with the correct instructors and organising evening entertainment.

This position is ideal if you want to get out to the mountains for free! You will be provided with your travel from a UK departure point, lift pass, ski hire, accommodation, food, ski insurance and £100 for the week.

You must have an approachable personality, strong organisation skills and able to think on your feet.

Knowledge of Italian, German or French is preferable but not essential.

For all positions we require –

•             EU Passport

•             UK National Insurance Number

•             UK Permanent Address

•             UK Bank account

What we can offer you –

•             Salary

•             Retainer bonus

•             Accommodation and Food

•             Travel to and from resort

•             1.5 days off per week

•             Local lift pass

•             Uniform

•             Ski hire / Discounted snowboard hire

•             Discretionary bar discount

•             Wifi (€15 for season)

•             Holiday concessions with Rocketski

•             Summer employment opportunities

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